Web Hosting Frequently Asked Questions 


Please check our Frequently Asked Questions below or search our forums to see if your questions have already been asked and answered. If you still cannot find your answer, please post your question in our customer forum.

For server/account related problems (site down, no email or account problems) you should email support We are unable to offer email support for custom scripts or software.

  1. What's the catch? are there any additional charges?

  2. Important details about our 30 day money back guarantee

  3. What platform or operating system (OS) does Freepagehosting use?

  4. What do I need to use Freepagehosting's web hosting services?

  5. Does Freepagehosting support and offer Microsoft ASP?

  6. Does Freepagehosting provide any database solutions?

  7. Does Freepagehosting offer any ready to run CGI-scripts?

  8. Does Freepagehosting support Microsoft FrontPage?

  9. What version of FrontPage does FreePageHosting support?

  10. Does Freepagehosting support third level domains (myname.yourdomain.com)?

  11. What is a Virtual Domain?

  12. Who is the InterNIC?

  13. Can I access my domain address with or without the "www"?

  14. How long does it take before my domain name is active?

  15. How do I transfer files to my web site?

  16. Will I have unlimited access to update my pages?

  17. Can I use my account for commercial purposes?

  18. How long does it take to set up a new account?

  19. Can I subdivide my space and resell it?

  20. What name servers do FreePageHosting use

  21. Mail settings

  22. What happens after my FREE year of hosting?

  23. How do I transfer a domain name and get free hosting?

  24. Transfers and domain admin charges

  25. How can I order extra data transfer (bandwidth)

  26. Do I need to register or transfer a domain to host on the domain package


 

  1. No catch and no hidden charges although you should consider how busy your site is likely to be before deciding which of our hosting packages is best for you. If you use all the bandwidth that is allocated to your account you can purchase additional bandwidth: Details As a rough guide 50MB of data transfer is equal to about 2500 page views per month. BANDWIDTH This is the amount of network traffic transferred from your account. The vast majority (over 98%) of our accounts use less than 50MB of traffic per month.
     

  2. We offer a 30 day unconditional money back guarantee on our paid hosting packages. We do not however offer refunds on domain name purchases or transfers because these costs are not recoverable by ourselves.
     

  3. What platform or operating system (OS) does Freepagehosting use?  Top
    Our servers run on Linux using Apache web server.

  4. What resources do I need to use Freepagehosting's web hosting services?  Top
    If you are viewing this page, then you have all that is required to take advantage of Freepagehosting's services - a computer with the Internet connection. 

  5. Does FreePageHosting support and offer Microsoft ASP?  Top
    Not currently. We will support ASP if the demand is high enough. ASP is a programming
    language for Windows N.T.

  6. Does FreePageHosting provide any databases and where do I install it?  Top
    FreePageHosting supports the ever popular MySQL.  The database and users for the database can be setup up within your Control Panel.

  7. Do you offer any ready to run cgi-scripts?  Top
    Yes, FreePageHosting offers several ready to run cgi-scripts with our hosting plans. These scripts can be installed automatically from inside the control panel and include.

    Counter

    Displays a count of the number or visitors to your site

    Mailform

    Processes forms and sends results in an email

    Whois

    Check the availability of domain names

    Redirect

    Redirect users to pages using HTML forms

    Guest Book

    Visitors can leave their comments on your site

    Bulletin Board

    Threaded discussion forum on your web site



  8. Does FreePageHosting support Microsoft FrontPage?  Top
    FreePageHosting will install the necessary extensions for you to use FrontPage. FrontPage extensions are needed to enable you to publish your site with FrontPage, and to run the tools supported by FrontPage.

    FreePageHosting does not support problems and questions directly related to the use of FrontPage itself. Instead, we will direct you to Microsoft's FrontPage Technical Support. 

  9. What version of FrontPage does FreePageHosting support?  Top
    We support FrontPage 2000.

  10. Does FreePageHosting support third-level domains ?  Top
    FreePageHosting does not support third-level domains.

  11. What is a Virtual Domain?  Top
    A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

  12. Who is the InterNIC  Top
    The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. Without these people it would be virtually impossible to maintain sanity on the Internet. 

  13. Can I access my domain address with or without the "www"?  Top
    Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

  14. How long does it take before my domain name is active?  Top
    Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

  15. How do I transfer files to my web site ?  Top
    Files must be transferred to the web server via File Transport Protocol (FTP). If you need FTP, mail, or other Internet software, visit Download.com. Download.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs.

  16. Will I have unlimited access to update my pages ?  Top
    You have unlimited access via FTP, FrontPage Publisher or your control panel 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

  17. Can I use my account for commercial purposes ?  Top
    Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium

  18. How long does it take to set up a new account ?  Top
    Domain Plans and Professional Plans are created within normally within 24 hours. You can access your account at http://FreePageHosting.com:81 using the username and password supplied to you on registration. You domain name will not be instantly ready (www.your-name.com) as that may take up to 72 hours. You can access you site, however, at http://www.FreePageHosting.com/~username. 

  19. Can I subdivide my space and resell it?  Top
    Only on the reseller plans, available at FreePageHosting.net These plans are created specifically for that. Its a great way to start your own web hosting business. Please see our Hosting Plans for more details.

  20. Name servers   Top
    Primary Nameserver:     ns1.freepagehosting.com (193.130.95.46)
    Secondary Nameserver: ns2.freepagehosting.com (193.130.95.47)

  21. Mail Settings   top
    Incoming mail server mail.freepagehosting.com

  22. After 12 months of FREE hosting
    If your domain name is due for renewal, just renew it with us and we'll continue to host your site for FREE. If not After 12 months of FREE hosting you have the option to continue using our service at $17.87 for the year.

  23. How do I transfer a domain name and get free hosting?   Top
    Top level domains: .com, org and net: Use our online transfer form This will transfer your domain name to our partners Dotster, 12 months will be added to the registration of your domain name and we will host your site free for 12 months on our free hosting package. You domain must have been registered with your current registrar for at least 60 days before you can transfer your domain name.
     

  24. Transfers and domain admin charges
    There are no charges for domain admin, DNS changes are free. Transfers away are free.
     

  25. You can order extra bandwidth by clicking here
     

  26. If you already have my domain name and don't want to transfer we still offer hosting on the domain package for $17.87 per year for any domain. Details

 

 


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